Legal notice

Business Information

This website and the services offered under the name Eternal Canine are owned and operated by:

Legal name/Proprietor: Eternal Canine Nutrition
Trading name: Eternal Canine
Business address: Akurli Road, Industry Estate, Kandivali East, 400101 Mumbai MH, India
Email: hello@eternalcanine.com
Phone: +919552023256
GSTIN: NA
Website: https://eternalcanine.com

Nature of Services

Eternal Canine provides online canine nutrition consultations, personalised diet plans and educational guidance for dog parents.

These services provide nutritional guidance and do not constitute veterinary diagnosis, medical treatment, emergency care or the prescription of medication. They are not a substitute for consultation with a qualified veterinarian.

If your dog is unwell, has an existing medical condition or requires urgent care, please contact a veterinarian. Do not begin, stop or alter any prescribed medication without veterinary advice.

Accuracy of Information

We make reasonable efforts to keep the information on this website accurate and current. However, general website content cannot account for the individual health, medical history or nutritional requirements of every dog.

Recommendations provided through a consultation depend on the completeness and accuracy of the information supplied by the pet parent. No particular health outcome can be guaranteed.

Intellectual Property

Unless otherwise stated, all website content, diet plans, recipes, calculations, guides, graphics, photographs, branding and educational materials belong to Eternal Canine or are used with permission.

They may not be copied, reproduced, distributed, resold, published or used commercially without prior written consent.

Personalised diet plans are prepared for the dog identified during the consultation and should not be used for another animal.

Third-Party Services

This online store is hosted using Shopify’s e-commerce platform. Payments, communications, video consultations and other functions may be facilitated by third-party service providers.

Eternal Canine is not responsible for the independent content, availability or privacy practices of third-party websites or services.

Liability

Use of this website and our services is subject to our Terms of Service, Privacy Policy and Refund and Cancellation Policy.

To the fullest extent permitted by law, Eternal Canine will not be responsible for loss resulting from inaccurate or incomplete information provided by a customer, failure to follow instructions, use of a plan for another dog, changes made without consultation, or the use of third-party products.

Nothing in this notice limits any right or remedy that cannot be excluded under applicable law.

Grievance Officer

For questions, complaints or concerns relating to this website or our services, please contact:

Arpita Thakur
Founder and Grievance Officer
Email: info@eternalcanine.com
Address: Akurli Road, Industry Estate, Kandivali East, 400101 Mumbai MH, India

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt.

Governing Law

This website and its services are governed by the laws of India. Subject to any consumer rights or forums available under applicable law, disputes will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.