Shipping policy

Last updated: 4 September 2026

Eternal Canine provides online consultations, personalised diet plans and related digital services. We do not currently sell or ship physical products.

No Physical Shipping

No physical item will be delivered to your address, and no shipping charges apply to purchases made through our website.

Consultation Confirmation

After successful payment, your booking confirmation and further instructions will be sent electronically to the email address or phone number provided during checkout.

Online consultations may be conducted through a video call, telephone call or another communication platform agreed upon with you.

Delivery of Diet Plans

If your selected service includes a personalised diet plan or other written material, it will be delivered electronically by email, WhatsApp or another agreed digital method.

The preparation timeline will begin only after Eternal Canine receives all required forms, health information, veterinary reports and clarifications. Delays in providing the requested information may delay delivery.

Incorrect Contact Information

Please ensure that your email address and phone number are entered correctly. Eternal Canine is not responsible for delays caused by incorrect or incomplete contact information.

If you have not received your confirmation or digital material, please check your spam or junk folder before contacting us.